Thank you for choosing Digital Health  Academy as your electronic learning management system provider. We strive to provide the best service possible to our customers. In the event that you are not satisfied with your purchase, we offer a refund policy as outlined below.

1. Refund Eligibility:

a. The refund policy applies to new customers who have made a payment for our electronic learning management system (SaaS).

b. The refund policy is valid within [7] days from the date of purchase.

c. To be eligible for a refund, you must provide a valid reason for the request and meet the conditions specified below.

2. Eligible Refund Conditions:

a. Technical Issues: If you encounter significant technical issues that prevent you from accessing or using our electronic learning management system, we will review and evaluate the situation. If the issue cannot be resolved within a reasonable timeframe, we may offer a refund.

b. Service Dissatisfaction: If you are dissatisfied with our electronic learning management system and can provide specific reasons for your dissatisfaction, we will consider refund requests on a case-by-case basis.

3. Non-Eligible Refund Conditions:

a. Change of Mind: We do not offer refunds for purchases made due to a change of mind or a decision to discontinue using our electronic learning management system.

b. Violation of Terms: Refunds will not be granted if a customer has violated our terms of service or engaged in activities that are prohibited by our usage policy.

c. Partial Usage: If you have used our electronic learning management system for a significant portion of the subscription period, we may deny refund requests.

4. Refund Process:

a. To request a refund, please contact our customer support team at [contact information] and provide the necessary details, including your purchase information and the reason for the refund request.

b. Our team will review your request and may require additional information or clarification.

c. If your refund request is approved, we will process the refund within [5] business days using the original payment method used for the purchase.

d. Please note that any associated third-party transaction fees or charges incurred during the refund process will be deducted from the refund amount.

5. Subscription Cancellation:

a. If you request a refund, your subscription to our electronic learning management system will be immediately canceled, and you will no longer have access to the service.

b. Once your subscription is canceled, any data or content associated with your account may be permanently deleted and cannot be recovered.